Field Services solutions

Lowdel provides our clients with knowledge of warehouse automation solutions to address today’s field service operational issues. We use are leadership and experience to research partners and manufacturers to configure an integrated solution to optimize a clients return on investment (ROI).

Today’s field service operational issues

Many of today’s field service teams are burdened with manual processes that reduce efficiency as well as customer service levels. Without real-time access to business systems, paper forms must be utilized out in the field, creating processes that are not only time consuming, but also error-prone. Information must be touched twice — captured manually in the field via pen and paper and then entered into the computer at the end of the day, either by the technician or administrative staff. Legibility issues related to handwriting and keying mistakes can lead to a high volume of errors that can impact the accuracy of customer information as well as the billing cycle times.

 

field computer

 

Real-time processing is needed to address the slow movement of information throughout the business which makes it difficult to manage the workforce — managers cannot see up-to-the-minute work orders and work order status, and are unable to determine if the workforce is keeping pace with the workload — or if additional workers are required to ensure service level agreements (SLAs) are met.

 

dispatch unit

 

Real-time vehicle location status, dispatch may inadvertently select driver routes that add mileage, further reducing driver productivity, as well as increasing fuel costs and vehicle wear and tear. And a lack of real-time access to information back in the office — such as updated work order information, service history and product manuals — can result in multiple trips to the customer site to complete a repair, adding cost and reducing the quality of your service.

 

 

Lowdel Inc will help identify the best real-time mobility solution to support your field services solutions and increase productivity. Call for a free consultation 201/783-9907.